As you read these Terms of Service, please know that services are offered with every effort to be in right relationship with all stakeholders. Please consider not only your rights but your responsibilities, beginning with a careful and thorough reading of this information so that you can make informed decisions about whether and how to receive Services and all that this entails.
The sustainablejoy.net website (“Website”) and the coaching, technology training, writing, tutoring, and consulting services (each a “Service” and collectively “Services”) offered through this Website are owned and operated by Well Worthy Concepts, LLC, ("Service Provider"), a social enterprise located in the state of Maryland, USA. Any individual, group, organization, business or other legal entity (“User”) that accesses the Website is subject to the Terms of Use. The Terms of Use and Privacy Policy are incorporated herein by reference and apply to the access and use of the Website. In the event that there is any conflict between the Terms of Use for Website users and the Terms of Service for clients (as defined below), the Terms of Service on this webpage will be deemed the controlling terms.
Clients. The Terms of Service (“Terms of Service” or "Terms") herein constitute a legally binding agreement between the Service Provider and a client (“you”, “your”, “client”). The terms “you,” “your” or “client” in the Terms of Service refers to any individual or entity that is not only a User of the website, but also schedules, submits payment and/or authorizes payment to be made by the Service Provider for a service by using the Website or any other platform used by the Service Provider to render Services including, but not limited to, platforms or applications for video conferencing, scheduling, online payments, emailing, text messaging, and file sharing for said individual’s own personal purposes or on behalf of an entity or other person. By scheduling, ordering, paying for a service or product, authorizing the Service Provider to make payments for a service or product on your behalf or requesting any of these aforementioned actions, you purport and represent that you are at least 18 years of age and are legally able and competent to enter into a legally binding agreement. If you do not meet such requirements, you expressly agree not to request, schedule, pay for, or authorize payment for any service offered by the Service Provider.
In the event that you purport to be the agent of, represent, or otherwise act on behalf of an entity or any other person, references to “you,” “your” or “client” shall include you individually and any such entity or person that you purport to represent, and you further represent and warrant that you are in fact an authorized representative of such other person or entity, that you have the authority to bind such other person or entity to these Terms of Service, and that your acceptance of these Terms (including if you have provided your Express Written Consent to such Terms) will constitute and be construed to be acceptance on behalf of such other person or entity. Express Written Consent to these Terms that is provided one time will constitute and be construed to be ongoing and unequivocally uninterrupted consent for as long as Services are being provided and to apply to any and all provisions applicable before and/or after such Service provision.
If said services are being rendered to another person(s), the other person(s) For a person or persons under the age of 18 or otherwise legally deemed incapable of entering into or executing legally binding agreements, the Client is that person's parent/guardian or other entity legally authorized to secure services on behalf of said person(s). The Services are available to individuals or groups who reside in the United States excluding its territories or entities legally authorized to enter into legally binding agreements within the United States. If you are between the ages of 13 and the age of majority where you live, you must review these Terms of Service with your parent or guardian to confirm that you and your parent or guardian understand and agree to it. You may only register for an account, if such option is made available, if you are the age of majority where you live. By becoming a client, you certify that you are not on any list of restricted persons or entities with whom it is unlawful for a U.S. company to do business. The Service Provider makes no representations or warranties that the Services are appropriate for use or access in other locations. Anyone using or accessing the Services from other locations does so on their own initiative and is responsible for compliance with United States' and local laws regarding online conduct and acceptable content, if and to the extent such laws are applicable. We reserve the right to limit the availability of the Services and/or the provision of any content, program, product, service or other feature to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any such content, program, product, service or other feature that we now or may provide.
The disclaimers, terms, and conditions on these pages are of general application and may be supplemented upon the scheduling and/or purchase of services, including through a Consulting Agreement or Coaching Agreement, and/or by additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific application disclosed by the Service Provider, as set forth in these referenced documents, if any. The above supplements to the Terms of Service may include such supplements as appear on any particular page of this Website, or through what is purchased, or through an ordering, registration, sign-up process or other means that link back to these Terms of Service. In the event of a conflict between the Terms of Service and any additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific application, the Terms of Service will control unless such additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specifically application state otherwise.
Billing & Rates. You understand that services may be billed at an hourly rate or on a flat fee basis depending upon the service being requested. Payment for services will be provided in writing and is due in in advance of any service being provided, even if the Service Provider, opts to obtain payment after a service has been rendered. The hourly rate depends on the service type (academic coaching and tutoring, life/work coaching, technology training, tutoring, writing/editing services), location, duration, and other factors. Your submission of payment for a service constitutes agreement to the rate, any session start time, duration and other details for the services as well as all terms stated herein. Time invested reviewing documents; gathering resources; communicating with 3rd parties such as teachers, employers, or others; phone calls or other communications with the client or anyone on the client’s behalf; extended feedback; preparing written communications; or other time invested with or on behalf of a client or 3rd-part beneficiary beyond the scheduled session time is billable as a remote service. Rates will remain in effect unless a different rate is mutually agreed to in writing.
Any scheduled session is billed based on the full duration of the scheduled time. If the session exceeds that time, your card on file will be billed for the additional time in prorated five-minute increments. Sessions may be extended upon request and solely at the discretion and availability of your Service Provider. Services may be billed at an hourly rate or on a flat fee basis in accordance with your online service order, a coaching agreement, consulting agreement or other such similar documentation. Due to the nature of some writing and editing services and consulting requests, it is not always possible to quote Summary of Services/Invoices at the full cost of services in advance. In these instances, services will be billed in accordance with best practices at the sole discretion of the Service Provider and billed time is not negotiable. Alternately, a retainer fee may be set to cover the cost of an initial consultation that takes place during a scheduled session. By submitting payment of the retainer, you agree that services will be considered to have been reasonably and satisfactorily provided if the work product(s) specified in your Coaching Plan or Summary of Services are delivered and/or if evidence of a good faith effort is provided to communicate the efforts undertaken to provide the work product(s) in question. You agree that a retainer fee by its very nature, is not a payment in full for all services referenced in a Coaching Plan, Summary of Services, and/or invoice.
Lowest Rates. The lowest rates apply to lessons that are:
1) taking place on a regularly recurring, fixed schedule;
2) within a 35-minute round trip commute of the service provider's departure point within zip code 20910
(including during rush hour) OR online; and
3) any parking fees are no more than 2% of the total billing amount of a scheduled session. Clients in DC, Takoma
Park, MD, or on college campuses, please take note.
If you request a session that doesn’t meet the above travel time requirements, you can absorb the cost of travel by coming to closer to zip code 20910 or pay a higher hourly rate so that the Service Provider can come to you. If you choose the latter, you will receive a request for approval of a higher hourly rate. Additionally, such sessions may be subject to a minimum duration of 75-90 minutes. Proofreading, resume writing, and other professional writing services may be billed at a different rate. Again, you will be given any rate change in writing for written authorization before a session is scheduled.
Quoted Rates. Some service requests and/or goals require significant time outside of the scheduled session time and will be billed accordingly. Some consulting, writing/editing services, and other services are provided asynchronously or when you are not present by phone, online, or in-person. These services include:
a) Coaching. Any service request for coaching may require significantly more remote service time to review documents (academic standing, test scores, accommodations, job descriptions, resumes, writing samples, etc.), write and send coaching plans, clarify assignments to be completed between sessions, engage in phone calls, coordinate schedules, communicate about progress, and more. For these reasons, coaching services require an initial retainer fee to commence services. It covers the cost of the initial consultation and at least one hour of scheduled session time.
b) Tutoring for Below Grade-Level Reading & Writing. When a student is reading and/or writing below grade-level, there may be a gap in knowledge, skills, and/or habits that has developed over an academic year or more. To close that gap, especially during the academic year, generally requires more than 60-90 minutes of tutoring each week. During a consultation with the Service Provider, you will be asked to clarify your tutoring goals in terms of your time and financial budget so that we can determine which or whether the Service Provider’s services will be provided.
c) Writing/Editing. These
services are quoted on an hourly or flat fee basis only after all
materials have been submitted to the Service Provider. There is a rush charge for
turnaround times of less than 24 hours. If additional materials are
submitted after the quote or if there is a change in the service request, a new price quote and Summary of Services, including scope of work, may be required.
d) Lesson Planning. You are responsible for bringing your own supplies and session materials, reserving a private study room (if there is one at the scheduled meeting location), completing and bringing all assignments when due, arriving/being prepared to communicate during the last 15-20 minutes of a scheduled \sessions, and communicating with any teachers, employers, or other 3rd parties. You understand that if you are unprepared for a session, the Service Provider is not responsible if the session is delayed, reduced in quality, or can not be reasonably completed and that no refund or credits will be issued.
Cancellation/Change Policy. Essential to a Service Provider's ability to serve you, and for you to receive the full value of that service, is a mutual respect for time. With this in mind, a 24-hour advance notice is required by the client for any cancellation, request to reschedule, or anticipated late arrival. Any cancellations or late arrivals without the required notice will be billed the full amount of the scheduled session time. For established Clients (those who have booked more than 20 hours of service), a "grace" cancellation, request to reschedule or late arrival with shorter notice due to unforeseen emergencies (e.g., illness or childcare issues) is extended. Inclement Weather. In the event of inclement weather, an in-person session will be cancelled if the public meeting location is closed or the Service Provider is unable to meet at your private residence due to the environmental conditions. For a public location such as a library or coffee shop, you may contact the meeting location directly. For a session scheduled at your residence, the Service Provider will contact you as soon as possible to notify you of cancellation. Service Provider Cancellation/Delay. Other Emergencies. Natural disasters and other emergency conditions that make meeting unreasonable will be handled in the same manner as inclement weather. All Remote Services, including those for writing services and coaching, are fully billable and nonrefundable. Because Remote Services include services that may be completed asynchronously and/or outside of or between scheduled sessions, such services are not refundable even if you cancel the scheduled session with 24 hours or more notice.
Coaching. Coaching services offered through the Service Provider entail coaching sessions between a coach and you by phone, in-person, and/or via video conference, the development of and accountability for a Coaching Plan, and emailed feedback upon request. The hourly rate per session will be provided in writing in advance of the first session. This rate will apply to all future sessions and any changes will be mutually agreed to in advance and in writing. Additional correspondence (text, email, phone, or otherwise) between sessions as well as document review, analysis, and feedback, write-ups, resource gathering and management of Coaching Plan outside of the actual session are billable and prorated in five-minute increments.
Communications. When you visit sustainablejoy.net, send emails or text messages, schedule and/or pay for services via our scheduling application or engage in similar communications, you are communicating with the Service Provider electronically. You consent to receive communications from the Service Provider electronically. We may communicate with you by email, text message, phone, video conference, or through this website. You agree that all agreements, disclosures, notices, and other communications that the Service Provider communicates to you electronically satisfy any legal requirement that such communications be in writing. You agree that you are responsible for reading all messages by email, voice mail and/or text in a timely manner and responding accordingly. If you experience repeated or continued difficulty receiving/responding to communications, services may be suspended or canceled until your capacity to communicate is resolved. The Service Provider is not responsible for your inability to communicate, including for reasons related to technical difficulties. If you require technical assistance or troubleshooting for technology issues, the Service Provider does offer technology training and IT consulting that is billed in 30-minute increments for existing clients.
Consulting. Consulting includes, but is not limited to, all time and other resources the Service Provider spends engaged with you or on your behalf. This includes time invested to develop, revise, execute, manage, coordinate or otherwise accomplish a Coaching Plan, Summary of Services, or other mutually agreed upon deliverables and goals for you. Examples of executing, coordinating or managing a plan or other deliverables include sourcing referrals and resources; synthesizing data so that it becomes actionable information; reviewing and responding to documents you provide; serving as your advocate and/or proxy to navigate a particular system (healthcare, social services, education, etc.); generating letters, résumés, and other kinds of written content on your behalf; providing instruction on how to complete complex forms; and all updates, feedback and correspondence with you to achieve your stated goals. A few examples of deliverables include a transition plan for a person changing careers or entering retirement; a vetted list of prospects for a job-seeker; or a custom spreadsheet to manage work-life integration.
Disputes. Except as otherwise set forth in the Terms, the validity and effect of the Terms shall be governed by and construed and enforced in accordance with the laws of the State of Maryland, USA, without regard to any conflicts of laws principles if such exists. In the event litigation is instituted hereunder, you consent to the exclusive jurisdiction of any federal or state court situated in or serving Montgomery County, Maryland, USA as the Service Provider selects in its sole discretion. The prevailing party shall be entitled to recover its attorneys’ fees and court costs, together with any other relief awarded by a court of competent jurisdiction, except as set forth in the Dispute Resolution and Arbitration provision of this Agreement. Any suit, action or proceeding concerning the Website, platform, Terms of Use, these Terms of Service, or concerning any other policy or procedure of the Service Provider, must be brought in a court of competent jurisdiction in Maryland, and you hereby irrevocably consent to the jurisdiction of such court (and of the appropriate appellate courts therefrom) in any such suit, action or proceeding; and you irrevocably waive, to the fullest extent permitted by applicable law, any objection which you may now or hereafter have to the laying of the venue of any such suit, action or proceeding in any such court or that any such suit, action or proceeding which is brought in any such court has been brought in an inconvenient forum.
If at any time you find that you are not getting your expected value from the service, you acknowledge that it is your right to communicate any concern to the Service Provider at the Service Provider’s phone number or email included on the website. If you have a specific grievance or dispute regarding any aspect of Service provision, including scheduling, billing, or quality of service that is not in violation of any applicable federal, state, or local law that is not resolved within a reasonable time period, you agree that your sole remedy is to cease utilizing the service. You further agree not to defame, abuse, harass, harm, stalk, threaten or otherwise violate the legal rights (including, without limitation, rights of privacy and publicity) of the Service Provider and that any such action will result in an immediate ban on services and may result in legal action. Services provided through sustainablejoy.net are governed by the laws in the state of Maryland, USA and in Montgomery County, Maryland. Any disputes not resolved directly between you and the Service Provider will be resolved by arbitration in adherence to the laws of the above referenced jurisdictions and all findings of such arbitration shall be deemed as final by all parties. If you are dissatisfied with any material, or with any of the terms and conditions herein, your sole and exclusive remedy is to discontinue using the Services. In no event will the Service Provider be liable for damages in excess of the amount paid by a client for a Service.
Without limiting the preceding sentence, you will also have the right to litigate any other Disputes if you provide the Service Provider with written notice of your desire to do so by email here within thirty (30) days following the date you first agree to these Terms of Service (such notice, an "Arbitration Opt-out Notice"). If you do not provide Well Worthy with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute. You acknowledge and agree that you and Well Worthy are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Well Worthy otherwise agree, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. Notwithstanding the foregoing, each party reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction with respect to any dispute related to the actual or threatened infringement, misappropriation or violation of a party's intellectual property or proprietary rights or breach of the User Content and Activities provisions of this Agreement.
Arbitration Rules, Governing Law, Jurisdiction and Venue. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Section of these Terms of Service. (The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section. These Terms and any action related thereto will be governed by the laws of the State of Maryland without regard to any conflict of laws provisions.
Indemnification.To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless the Service Provider Parties from and against any and all loss, liability, damages, judgments, claims, demands, costs, investigations, settlements, and expenses (including, without limitation, reasonable attorneys' fees) arising out of or directly or indirectly relating to (a) your use of the Services or activities in connection with the Services; (b) your breach or anticipatory breach of these Terms of Service; (c) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; (d) information or material transmitted through your computer, even if not submitted by you, that infringes, violates or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy or other right of any person or defames any person; (e) any misrepresentation made by you; or (f) the Service Provider’s use of any information you provide as permitted under these Terms of Service, the Privacy Policy, the Terms of Use or any other written agreement between you and Service Provider. You will cooperate as fully required by the Service Provider in the defense of any claim. The Service Provider reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of a duly authorized employee of the Service Provider. These indemnity obligations will survive any expiration or termination of your relationship with Service Provider.
Limits of Service. The Service Provider are committed to your wholeness and development. However, you agree that the Service Provider cannot and will not be responsible or liable for a Client's academic, professional, or other performance as a result of utilizing our services. While many of our Clients attest to the effectiveness of the services being offered, you agree and acknowledge that the Service Provider can not and does not guarantee any specific outcomes as a result of utilizing our services. You further acknowledge and agree that the services being offered are not, and are not represented or intended to be, psychological, psychiatric or other mental health services. Upon request, referrals may be made to other service providers at the Service Provider’s sole discretion. You acknowledge and agree that such referrals do not constitute or represent any recommendation or warranty--express or implied--regarding the accessibility, availability, suitability or other attributes of the referred service(s).
Location. Services are provided in person, online (via video conference), and/or by phone. Services at the client's residence are offered on a limited basis and only after initially meeting in a public location. For services to home-based businesses, please see your specific service agreement. For all home-based services offered to minors, an adult (at least 18 years old) is required to be home. If you or someone in your home smokes, we will need to meet at a public location. If you need to change locations, attempts will be made to accommodate your request. If you or someone in your home smokes, we will need to meet at a public location. During a home-based session, cats and dogs must be kept outside of the tutoring room/area for the ENTIRE duration of the session.
Online Sessions. Online sessions allow the Service Provider and service recipient(s) to see one another via live video conferencing, upload files, view and edit documents on a computer screen at the same time, and more. You are responsible for testing your ability to access and effectively use the video conferencing platform (buttons, tools, etc.). It is strongly recommended that you do a test run with someone (family, friend, etc.), especially if you are unfamiliar with video conferencing platforms and apps. By agreeing to schedule an online session, you explicitly agree that you are able to effectively access and participate in the online session. To effectively participate in an online session, you will need to have:
1) a webcam-enabled notebook (laptop) or desktop--not a Smartphone, most tablets, or a Chromebook;
2) a stable (meaning wired), high speed internet connection; and
3) at least 4 GB of RAM (random access memory) which most computers come with;
4) a computer microphone tested to ensure it works with the online meeting app or (sufficiently charged) phone;
5) Your computer video camera tested to see that it's working in the online meeting platform;
You will receive a meeting invitation link well in advance of the scheduled session start time so that you can test out your ability to connect. You should test for an internet connection, audio (sound), and video quality. While I will try to work with you to resolve any technical difficulties, it is strongly recommended that you do a practice run 24-12 hours before the scheduled session start time. Normally, these steps resolve any issues experienced when using their online meeting platform for the first time. Consequently, if you do not prepare with a practice or test run prior to our scheduled session and technical difficulties arise on your end only, you will still be responsible for paying for the full duration of the session as scheduled. If there are technical difficulties on my end, you will not be charged for the duration of the technical issue.
Payment. Payment, in the form of credit card, paper check, electronic check (E-check) or Electronic Funds Transfer (EFT), or cash (in U.S. currency) is due in advance of services being provided. For credit card payment, a credit card processing fee of up to 2.5% will be included in the cost of your services. For EFT: BE SURE TO confirm with your financial institution whether there is a different routing and/or checking account number for ACH or wireless transactions. Check payments--including electronic checks-- that are returned, will result in an administrative fee of up to $40 and may result in payments being required further in advance of any future services being provided. An administrative fee of up to $25 will be assessed for processing non-electronic mailed or telephone payments, so please take the time to use the convenient and secure online payment option.
Refunds. If the Service Provider cancels for any reason, you will be entitled to a full refund that will be processed within 3 business days or, if you prefer, the session can be rescheduled. If the session start or end time changes due to the Service Provider, you will be entitled to a prorated refund based on whatever time is missed from the scheduled session unless you agree to extend or move up the session time. If you have purchased a package, you have the option to change the scheduled session to an online session or request to reschedule. If you prepaid for a single session or multiple sessions not part of a package, you may opt to reschedule or receive a full refund for one or more sessions up to your prepayment amount. If you paid by credit card, your card will be credited. If you paid from your bank account, the Service Provider will issue a refund to the same account from which you paid within 3 business days. Refund Methods. Unless a mailed check is requested in writing, all refunds are issued via a credan ACH transfer or credit to the credit card used to pay for the service for which a refund is being issued. This means our financial institution directly transfers the amount the Service Provider specify from our account to yours. This method provides transaction tracking, a direct credit to your account, and avoids potential postal delays and losses and there may be an ACH transaction fee deducted from the total refund amount due. Most financial institutions do not charge for incoming funds via electronic transfers. However, please check if yours does as you are solely responsible for any and all fees that your financial institution may charge you. The amount of time it takes for the refund to be deposited to your account depends on the financial institution, but an ACH transfer normally takes 1-3 business days. Mailed Paper Check. The paper check will be mailed directly by the Service Provider's financial institution to the street mailing address you provide in your initial Service Request form or in a written email to Service Provider prior to or with your refund request. Service Provider is not responsible for typos or other incorrect information in the mailing address or any information you provide. This method normally takes 5-7 business days for the check to be delivered to your mailbox. The refund is considered sent based on Well Worthy Concepts' financial institution's confirmation of transfer or mailing. If, for some reason, a refund is not received by you for any reason not attributable to the Service Provider, the Service Provider's issuing financial institution, a declared emergency or act of God, any stop payment will be issued at your expense. Please see Cancellation/Change Policy for more information about emergencies and other special circumstances.
Privacy and Disclosure. Certain services may require that the Service Provider release, discuss or otherwise disclose Client's personally identifiable information to one or more third parties. For example, the Service Provider may use a third-party vendor to process payments and schedule appointments. Certain consulting services may, at your express request, require us to share, discuss, and otherwise disclose sensitive, confidential or otherwise personally identifiable information for the express purpose of service provision. This might include, for example, communicating grades with a teacher you've asked us to contact or communicating financial, health or other Client information in order to schedule an appointment. You agree that such disclosure by us is duly authorized by you based on the Coaching Plan or Summary of Services for which you submit full or partial payment. While the Service Provider make an effort to protect your information to the best of our abilities, you also agree that the Service Provider can not be held responsible for any third-party handling of said disclosed information and to protect and defend us from any and all claims and actions in this regard. Please see the full Privacy Policy for further details.
Regularly Recurring Sessions. Regularly recurring sessions can allow you or a 3rd-Party beneficiary to practice (or develop) the habits of planning, conceptualizing workload, and overall time management. Also, regularly recurring sessions allow the Service Provider to provide quality services and reduce administrative costs which in turn reduces the cost of services for you. So, as you prepare to schedule your first session, you understand and agree that:
1) a regularly recurring schedule is defined as a session that is automatically scheduled and billed in the the Service Provider scheduling system and that take place on the same day of the week with the same start time, duration, and location (or online) for at least 3 of 4 consecutive sessions;
2) if you do not maintain a regularly recurring schedule:
a. Your requested session time slot will no longer be reserved and may be unavailable for scheduling;
b. You are responsible for emailing an alternate block of time (time slot) that can be automatically scheduled by the Service Provider; OR
c. all future scheduling will need to take place during the scheduled session time.
Scheduling. A minimum of 48-24 hours advance notice is required to cancel, change or pay for a session. However, if a service is scheduled to be provided at a public library and you want a private study room, you usually need to secure a reservation much further in advance because rooms get booked quickly. Priority scheduling options are given to clients who purchase packages and/or maintain a regularly recurring schedule. A regularly recurring schedule is defined as sessions that are scheduled for the same location, day of the week, and start time over the span of four or more consecutive weeks. While the Service Provider may communicate general or specific availability to provide services, that availability is subject to change without notice. Session time slots are not held and are only confirmed once payment has been received. When scheduling, you have the option to pay at the time of scheduling or to enter your credit card information without submitting a payment. For this second option, your credit card will be automatically charged 24 hours or less before a scheduled session or, for other methods of service delivery, before any service provision begins. In the event that the Service Provider is unable to charge your card on file and, in the Service Provider's sole discretion, a Service is still rendered, you agree and acknowledge that such Service is fully billable and immediately due.
The Service Provider may use one or more third-party applications to support Service provision, including for appointment scheduling, billing, and filing sharing. You do NOT need to create an account with the 3rd-party scheduling or payment service in order to schedule or pay for services. However, you may find that doing so turns out to be more convenient. If the Service Provider establishes a schedule that ends up not working for you, please share this and an effort will be made to work out a new schedule.
Technology Use. To utilize the Service Provider's services, you will need to be able to effectively use internet-based technology such as text messaging, opening files attachments, and video conferencing. Likewise, bringing a laptop or tablet and a Smartphone to certain tutoring, coaching, consulting, or training sessions is often required. For students in MCPS, PGCPS, and other school systems, accessing assignments on Google Classroom ® and online grade records require computer access during the session. A smartphone is a computer that can be a learning tool and not simply a fun privilege. For students who have one, it is recommended that they bring it. With today’s technology, parents, like employers, can control and monitor when, where, how long, and for what purposes a phone under your account is used. If the Service Provider emails your child under the age of 16, you will be required to submit the email address on your child’s behalf to the Service Provider. By doing so, you expressly consent to your child receiving emails from the Service Provider and/or having this email used to sign your child up for education-related platforms or websites for the purpose of providing the services you’ve requested for your child. When your child stops receiving services from the Service Provider, you understand and agree that your child’s access to certain websites or sections of certain websites controlled by the Service Provider or affiliated with the Service Provider's account will be removed without notice.
Work Product. Clients submitting materials to the Service Provider for writing, editing, and/or proofreading services retain copyright to such material and the Service Provider does not require any acknowledgment for work completed other than payment for service as described on this site and in any Summary of Service agreement and/or invoice. the Service Provider does not claim any rights to such material by virtue of supplying its services and will not use or disclose such material for any reason other than providing services to you. You represent and warrant that you own or otherwise control all of the rights to the material that you submit for service; that use of the material you supply does not violate this policy and will not cause injury to any person or entity; that the material is accurate; and that you will indemnify the Service Provider and Well Worthy Concepts for all claims resulting from material you supply. the Service Provider takes no responsibility and assumes no liability for any material submitted by you or any third party. the Service Provider has the right but not the obligation to refuse any material you submit for any reason in its sole discretion.
For certain services, the Service Provider provides advice or changes that you or a third party may accept, reject, or further amend. Content of any finished work is therefore entirely the responsibility of you or other persons whom you delegate, license, or otherwise assign control over your work. the Service Provider's work on any material does not imply any endorsement of it or its author(s). For original works and work products created by the Service Provider, all credit, rights, and acknowledgment are reserved and retained by the Service Provider unless otherwise mutually agreed to in writing and in advance. the Service Provider expressly prohibits the association of the Service Provider and any the Service Provider trademark, service mark, affiliates, or personnel with any published work, including by way of acknowledgment. Work products that are not included in the scope of work provided to you by the Service Provider are provided for your individual, company or organizational use only and are not authorized for any reproduction, distribution, or sharing with any external 3rd parties or the general public. At no time is a work product containing the Service Provider logos, trademarks, or taglines authorized to be incorporated or otherwise represented (in whole or in part), including verbally and online, as your own materials or intellectual property.
Phone Consultation. If you prefer to talk by phone before (or in addition to) meeting, phone consultations are offered by appointment only (no telephone tag). They are billed as a Remote Service for a minimum of 30 minutes and in 5-minute increments thereafter at a rate of $60/hr. If you’ve provided a Service Request form in advance, the minimum time is 35 minutes and 10 minutes of the consultation time will be taken to access and do a cursory review of the form. Instructions for scheduling are in the Service Request form. Unless you’ve prepared your questions in advance, most people find that they need 45-60 minutes. If the Service Provider cannot connect with you at the scheduled session start time due to you providing an incorrect phone number, not hearing your phone, or any other reason for which you are responsible, you will have the duration of the scheduled time to call the Service Provider back and use the remaining scheduled time. The session will still be billed in full as scheduled.
Public Location. You are responsible for booking the private study room (sometimes called a collaboration room) if a library has one. If the Service Provider are meeting at a library or other location that does not have private study rooms, the student (or responsible adult) is responsible for arriving early enough to secure a table so that the session can start at the scheduled time. Generally, public libraries are busiest after 2:30 pm during the week or anytime on the weekend. Note: Public library private study rooms may get booked 7 days in advance in Montgomery and Prince George’s Counties and 21 days in advance in Arlington County. You are responsible for checking requirements and timelines to successfully secure a private study room.
Private Residence. The Service Provider offers home-based services on a limited basis and usually at a higher rate. You would need to first verify your identity with a recent and clear picture, along with your full name or the first session would need to be at a public location. For all home-based services for minors, an adult (at least 18 years old) is required to be home for the entire duration of the session. If you or someone in your home smokes, the Service Provider reserves the right to refuse to offer services at your home. You are responsible for providing an accurate and complete address on your Service Request form. If the Service Provider arrives after the scheduled session start time and/or is unable to locate your residence due to errors and/or omissions in the address you submit, you will be responsible for paying the entire session as scheduled.
Other Locations. Terms of Service for other locations, including office buildings and college campuses will be provided in writing on a case by case basis in advance of Services being scheduled.
Remote Services. Services that are provided when you and/or the 3rd-Party Client is not present or not meeting in-person or online while services are being rendered is herein defined as a "remote service”. This includes services such as proofreading, telephone consultations, researching and sending book lists, resumé writing, document review, or the provision of other work products. Certain requests for service require extra communications between scheduled sessions. For example, if you request coaching for your college student living in another state, the Service Provider will likely need to do a phone consult with you or at least communicate with you from time to time. Regularly recurring or frequent emails, text messages, and other communications outside of scheduled sessions are other examples of remote services and will be billed accordingly with advance notice. If you do not wish to be billed, then you have the option of scheduling your communications to occur within the scheduled session time.
TERMS OF SERVICE
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Updated October 2019 Rev. 3.2
